What is The Real Deal NH?

We’re an authorized distributor for “TNE” products including their ECOGLOW line of pool lights and their other USA made products. These products are shipped directly from our DC to anywhere in the world. We also take advantage of buyouts to offer you 25%-50% off select merchandise. Be sure to follow us at www.Facebook.com/TheRealDealNH and setup a free and easy account here to be first in line when new merchandise hit’s the virtual shelves!

Do I get free delivery?

If you’re located in Zone 1 of our service area, we offer FREE SAME/NEXT DAY DELIVERY on every item!* To ensure we can continue to offer these deals our minimum order total is just $29.99. That keeps our trucks on the road and helps us save you hundreds on the items you want!

How do I pay for it?

We accept all major credit cards, cashiers checks, as well as Apple Pay, Venmo and PayPal. We do not accept COD (cash on delivery) or any other form of payment at the time of delivery or pickup. Our drivers do not carry cash. Payment must be received before we can prevent particular item(s) from being sold to another customer and begin the fulfillment process. Once your order process is complete, your items will be pulled and loaded for delivery (or scheduled for pickup in Auburn, NH if you prefer that option). We’re unable to “hold” merchandise without an order being completed. Quantities are always limited, so buy it when you see it! Another customer may purchase the item you are interested in at any point in the process, up to the time you complete your order. Please see our “Terms and Conditions” page for full details by visiting the link at the top of the page.

Where are you located?

All items ship from our 4,000 sqft warehouse located just off rt. 101 in beautiful Auburn, NH. Items are shipped directly to your door. TNE merchandise is shipped via national carriers like USPS, UPS and FedEx.

If you live outside our delivery service area or you simply prefer to pick up your item, we’re happy to schedule a pickup time that works best for you. Select ““Schedule a pickup” as your shipping option at checkout and we will call you by phone to arrange a order pickup time. Order pickup’s can be scheduled 7 days a week, between the hours of 8am - 8pm. Please see our “Terms and Conditions” page for full details by visiting the link at the top of the page.

What about warranties, refunds and returns?*

The Real Deal NH will make every reasonable effort to ensure you’re thrilled with your purchase including a refund. We allow up to 14 day’s past the date of delivery to request a return authorization. No additional warranty’s are provided by The Real Deal NH beyond the manufacture’s warranty (if applicable).** Please see our “Terms and Conditions” page for full details surrounding our returns and warranties by visiting the link at the top of the page.

OK…where’s “the fine print” ?

*Same day delivery applies to orders placed before 10am and is not guaranteed. After 10am, same day delivery is possible however in most cases you will receive your order the following day. We reserve the right to cancel and refund any order that does not meet our expectations for driver safety. In those cases, we will contact you to arrange an alternative location, item pickup, or to offer a refund. Please see our Terms and Conditions page for full details.

**Limitation of Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.OUR SOLE AND ENTIRE MAXIMUM LIABILITY FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT YOU PAID US FOR THE PRODUCTS OR SERVICES THAT GIVE RISE TO YOUR CLAIM. Please see our full Terms and Conditions page for full details.